Dr. Elaine Griffin is Vice Provost for Institutional Effectiveness and SACSCOC liaison at Lipscomb University in Nashville, Tennessee. Among her role and responsibilities as Vice Provost, she provides the university-wide educational programs for continuous quality improvement processes for both academic and operational departments, and is the university liaison for accrediting bodies. For the past 12 years, Elaine has served the SACSCOC as an on-site reviewer for Comprehensive Standard 3.3.1 as well as other associated standards. Prior to her move to the academic profession, Elaine was a healthcare executive in acute care and long-term healthcare organizations. In 1994, she pursued a consulting career and served with Johnson & Johnson Health Care Systems, Inc., until 1998. In her consulting role she taught continuous quality improvement concepts, the strategic planning process, and service operations improvement in hospitals nationwide. She focused on customer satisfaction through process-improvement techniques such as value analysis, creative thinking and work redesign, change strategies, operations improvement, and human resource management. Elaine worked with University of Dayton business administration students as their professional mentor, and lectured to the masters students in nursing at the University of Cincinnati where she was an adjunct clinical professor. In 1998, she joined the College of Business faculty at Harding University in Searcy, Arkansas, where she taught general management and healthcare management courses in both undergraduate and graduate levels. Elaine joined the faculty in the College of Business at Lipscomb University in Nashville, Tennessee, in 1999, as the chair of the MBA Healthcare Management program. She taught the graduate healthcare management courses, Human Resource Management, and Service Operations Management, and the business undergraduate senior capstone course, Business Policy and Strategy. Elaine is a Registered Nurse having graduated from Hillcrest Medical Center in Tulsa, OK, prior to pursuing a Bachelor of Arts in healthcare from Stephens College in Columbia, Missouri. She also holds a Master of Healthcare Administration from the University of Minnesota, a Master of Business Administration from Southwest Missouri State University in Springfield, Missouri, and a Doctor of Philosophy in Health Services and Social Change from Walden University in Minneapolis, Minnesota. Elaine achieved Fellow status in the American College of Healthcare Executives and is past-president of the local chapter, ACHE of Middle Tennessee. She has authored numerous articles on topics ranging from providing cost-effective care to working collaboratively with physicians, healthcare executives, managers, and employees. Elaine volunteers annually as a medical missionary to Central America and is currently vice president for Health Talents, International, a non-profit volunteer organization that provides Christ-centered health care to the underserved population in Guatemala and Nicaragua. Elaine served as a Baldrige Examiner for five years and an Examiner for the Tennessee Center for Performance Excellence for seven years. Additionally, she serves as an on-site reviewer for CS 3.3.1, Institutional Effectiveness, for the Southern Association of Colleges and Schools Commission on Colleges, the regional accrediting body for education. Elaine has successfully led Lipscomb University through two 10 year reaffirmation cycles and one 5th year review by SACSCOC with no recommendations.